Open Enrollment 2024 was a resounding success. This year, we uncovered invaluable insights that not only improved the process for employees but also set the stage for an even better experience in the future. Here are five standout highlights from 2024 open enrollments that showcase our commitment to excellence:
Effective Communication Tools Boost Engagement
A multi-channel communication strategy—featuring targeted emails, text messages, call center support, and on-site meetings—kept employees informed and engaged throughout the enrollment period. This approach fostered clarity and significantly increased participation.
Mobile Enrollment Continues to Rise
More employees are enrolling via mobile devices than ever before. This trend underscores the importance of using tools like text message enrollment invitations, QR codes, and timely reminders. Meeting employees where they are enhances convenience and accessibility for a more successful enrollment.
Early and Consistent Communication is Key
Proactive reminders and easily accessible resources encouraged employees to enroll early in the enrollment period. This reduced last-minute rushes, eased the workload on support teams, and ensured a smoother, stress-free experience for all.
Reliable Platform Performance Builds Trust
Partnering with the right team to build your enrollment site makes all the difference. Our platform launched on time, operated without downtime, and provided employees with a seamless, hassle-free experience. Such reliability strengthens trust and confidence in the enrollment process.
Decision-Making Tools Empower Employees
Educational videos, detailed benefit options, a dedicated call center, and in-person meetings equipped employees with the knowledge and confidence to make informed decisions. By prioritizing education, we help employees maximize the value of their benefits.
Looking Ahead to Open Enrollment 2025
Open Enrollment 2024 reinforced the power of collaboration, innovation, and a focus on the employee experience. These key takeaways are just the beginning as we continue refining and optimizing the process.
Thank you to our partners, customers, and employees for contributing to this year’s success. Together, we’re shaping the future of benefits enrollment. Let’s make Open Enrollment 2025 the best one yet!
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