Steele uses a consistent, repeatable service process that helps us meet our client expectations time-after-time. It’s a phased process that includes the following cycle:
During the Kickoff Phase you’ll be assigned an Account Manager. Your Account Manager will quarterback your experience with Steele before, during, and after your implementation. The Kickoff Phase is about planning your experience with Steele through your next insurance renewal. Typically, we start your Kickoff at least six to twelve weeks before your enrollment, and around three to four months before your next renewal data. The Kickoff Phase includes data collection from the employer, and from your carriers.
The Build Phase is where Steele brings your technology to life. If you’re an existing client of Steele, we’re updating for renewal changes. If you’re a new client, we’re building your technology from the ground up. Steele is focused on making sure that employees have a simple and easy enrollment experience, and we’re bringing to life the plan that has been outlined in the Workbook Phase.
You’ve built your plan, data has been collected and organized, a site has been built, pre-communication has went out, and the site has been tested. Open enrollment has arrived. Send more communication – texts, e-mails, meetings, etc. There is no such thing as too much communication during open enrollment. Employees are enrolling in one of five ways – they’re enrolling on-site 1×1, by the call center, self enrolling on a computer, on a tablet, or on a cell phone. As the open enrollment nears a close, the employer can send e-mails and texts reminding employees to enroll. Generally, employers that value active enrollment see over 90% of their employees go through open enrollment.
The Service Phase is a favorite at Steele. We’ve launched services with a certain setup, but now we’ve been through an enrollment. First, there’s training. We help the employer understand how new hires are added, how life events get processed, and how terminations get processed. Also, how are deductions getting updated. What recurring reporting does the employer need? Additionally, where is there improvement opportunities. Maybe it’s site aesthetics, or maybe it’s adding decision support. This is also a great time to add the Communications Module if you haven’t already. How about an employee survey, and some drip campaigns through the year sharing details of your benefit plans? What happens about 8 months into the service phase? Another Kickoff!
Selerix benefit administration software configuration and support.
Affordable Care Act reporting and filing services.
Enrollment support by call center and/or on-site support.
SMS (text) messaging, quizzes, surveys, e-mail, posters, and/or video.
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In Steele’s 20th year in business, IBJ has named Steele one of the 25 fastest growing companies in the Indianapolis area. “This is a team honor,” CEO Wes Steele said “we’re fortunate to have talented team members up-and-down the organization that contributed to earning this recognition.” The IBJ article, which can be found here, highlights…
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EMPLOYEE BENEFITS COMMUNICATION COMPANY STEELE BENEFIT SERVICES ANNOUNCES THAT ALL EMPLOYEE BENEFIT ENROLLMENT WILL BE VIRTUAL FOR THE REMAINDER OF 2020 Steele is a professional services company specializing in employee benefits enrollment [INDIANAPOLIS, INDIANA, May 11, 2020] Steele Benefit Services (Steele) is announcing that effective immediately all employee benefits enrollment will be virtual for…
Swimsuit shopping, oof! Is swimsuit shopping anyone’s “thing?” As a fair-skinned mid-western that loves SPF50, health savings accounts (HSAs), cold beer and tacos, I speak with conviction when I say shopping for beachwear is not my favorite. So, imagine this Hoosier’s surprise when a day of swimsuit shopping turned into the best retail day ever!…
Open Enrollment After COVID-19 from Wes Steele on Vimeo.
5 Open Enrollment Ideas for 2020 This year, in a world dominated by COVID-19 headlines, the way so many Americans do their work has changed. Will the new Zoom culture going away with an eradication of the coronavirus? Will your teams hang up Microsoft Teams when they get back to the office? It’s too early to say. Indications…
For many organizations, the end of the fourth quarter marks the close of benefit enrollment season. Congratulations, you survived. But as you know, you aren’t done just yet. The new year brings new tasks and challenges for human resources. In this article, we will explore how benefit administration systems are taking away the pain of…
In the year 2004, most companies enrolled health insurance open enrollments on paper. At the time, that made sense! What Changed? First, there were not a lot of employee benefit systems that executed online enrollment well. That has now changed. There are many good systems for employers to choose from. Second, systems were expensive to purchase…
We had an internal team building exercise called Steele Challenge Day. We broke the company into two teams and had an internal competition. When we started the challenge, I thought there was going to be a winning team and a losing team. What I didn’t realize is that the Company was going to be the…
What Our Clients Have to Say
Perfect!!!! You have saved me so much time!
- Megan Bell, Chief Financial Officer, New Castle School Corporation
Thank you! You do not know how much of a relief this was to not have to do this filing! You all are awesome.
- Dana Ochs, Payroll Officer, Jennings County Schools
Thank you, for all your help with this. This was a major help for me that you completed it. I am so very thankful you were able to complete this for Paoli Community School Corp!
- Cindy Eubank, Deputy Treasurer, Paoli Community School Corporation
Mike – you the man – thanks for both the great work and getting permission to share the satisfaction!
We love the system and all it can do. We love the quick response for Mike and Melissa on everything we need. I wish all of our vendors were as thorough as Steele!
- Jill Britt, Director of Human Resources, Franklin Township Community Schools