Employee Spotlight- Ryan Gibson

Talk to us about your professional background before Steele? I worked in sports sales & marketing with the Indiana Pacers and Miami Marlins. I later worked much of my career with motorsports marketing agencies in account management, event activation, hospitality and other marketing activities.

When and how did you get involved with Steele Benefits? Mike Steele purchased Pacers season tickets from me about ten years ago. When I left my previous job, I saw a Customer Service Manager position opening at Steele and I remembered how I had connected with Mike and Katy, so I applied, and began as a CSS just as COVID hit in 2020.

How has your role evolved since then? About a year ago I was promoted to Director of Enrollment. I work closely with the CSMs to determine what open enrollment will look like for our groups. I want to make sure we do benefit enrollments effectively and efficiently. During open enrollments, I monitor the progress and evaluate if we need to adjust on the fly at all.

What does a typical workday for you look like? My day changes depending on the time of year. I work with the CSMs on upcoming enrollments, tracking and managing the call center. After the enrollment period ends, I analyze the data to see how it went and how we can improve it for the next enrollment. I also help troubleshoot enrollments, issues, and scheduling problems, all with the smattering of meetings and emails in the middle.

Outside of work, what kind of hobbies do you have? I like to travel whenever I get the chance. I enjoy recreational sports such as softball and volleyball, that has been on pause since COVID, however. Recently I’ve spent my downtime improving our new house and learning to build furniture from scratch.

 What is an interesting fact few people know about you? I am a nerd at heart. I like to play with Excel, data projects, and tech in my free time.

What are your travel goals? I would like to go to every continent. I have been to four so far – North America, South America, Asia, and Europe. I was once within 600 miles of Antarctica on the southern tip of South America but did not make it.

If you went to an island where food, water, and shelter were given, what three items would you take? Something that plays music (I listen to a little bit of everything), my wife, and my dog – she is a lab mix.

What is the most daring thing you have ever done? Lots, I’m a little bit of an excitement and adrenaline junkie. I have been in a lot of race cars with professional drivers going fast on tracks across the country.