Steele Experience for Orr Fellows

You help us build the employee experience of tomorrow. We help you grow as an entrepreneur and business leader. Launch your career through the Orr Fellowship with Steele.

Career Opportunity: Orr Fellowship Program
What Does Steele Do?
  • Career Opportunity: Orr Fellowship Program

    Call Center for Benefit Education 

    We help employees with new hire enrollment and open enrollment

  • Career Opportunity: Orr Fellowship Program

    Help Companies Communicate

    We help companies automate text messaging, surveys, quizzes, and e-mails for their employees

  • Career Opportunity: Orr Fellowship Program

    Benefit Enrollment Software

    We provide and configure the software that employees use to enroll in employee benefits

  • Career Opportunity: Orr Fellowship Program

    Reporting & Compliance

    We help companies submit reporting to the IRS as required by the Affordable Care Act

The Role: Customer Success Specialist

The Customer Success Specialist is a member of a high functioning team. The role of the team is to deliver the Steele Experience to approximately 30 – 50 corporate customers.

The Steele Experience is all about creating an environment at our customers where employees feel valued and have a great understanding of how to use the benefits offered by a company to help employees feel financially well. You’d report to a Customer Success Executive.

Milestones in Your First Year

  • Learning about benefits and getting your Life and Health insurance license in June
  • Completing a summer long internal course to learn about the Steele Way
  • Kicking off current and new customers in July and August
  • Helping companies get ready for open enrollment in September and October
  • Feeling the challenge of a seasonal job in November, and delivering the Steele Experience to employees
  • Experiencing the exhilaration and satisfaction of of a job well done in December
  • Consider a vacation in January, February, or March
  • By April, consider staying in your current seat, considering a promotion, or move around within the company

Our Work Environment

We provide an opportunity to influence well being—we do this one employee, one company, and one family at a time. We’re forward thinking with how we treat our people—from dress code to work environment, from work hours to performance measurement—we care about what makes sense and not how things have always been. We want to build a team of employees that are interested to learn and grow as people and professionals. Our focus is to build a family atmosphere with a performance focus.

Regarding our hybrid work environment, what you can expect is:

  • Our office space is inviting and available and our team members are invited to utilize it,
  • At either a point-in-time or on a recurring basis, you may be asked to be present in our office for collaborative work,
  • Our general stance is that team members fully trained in their job have a choice where to perform their work most of the time, and
  • Team members in good standing have an option of when to work (most of the time), provided the team members work hours doesn’t interfere with the ability to do the job effectively.

Our west-side office location is nearing a major renovation, and our team members are excited for our brand new space that will open by April 1, 2022!

Our Value According to Our Customer, Human Resources Manager Jessica Wasilk

“It looks so good and it’s so well done that (employees) think there is a whole team behind me.

We have sent out surveys with Mailchimp and had 36 people respond. I send it out from (Steele) and I have 138 responses.

Engage absolutely has helped our productivity because it makes (HR) better. My last 3 new hires have said ‘I have never had such a great onboarding experience.’

One gentlemen said he felt like he has joined a real company. For him to say ‘I finally feel like I’m part of a professional organization’ is huge.”

Jessica Wasilk
Benefits Manager
Payroc

You May Be a Fit at Steele If You

  • Do the right thing
  • Go beyond expectations for a partner
  • Own your seat
  • Treat teammates with respect and dignity
  • Be proactive
  • Deliver the experience
  • Work ahead of timelines
  • Help a teammate in trouble
  • Fix something broken
  • Do it before you’re asked
  • Show uncommon preparedness
  • Listen actively
  • Make it fun
  • Be empathetic
Meet Our Customers & Partners
  • Impact community employers such as Indiana’s largest school corporations

  • Leading consultants including the best employee benefits advisors in the region

  • America’s top brands in employee benefits including Aflac, Allstate, Guardian, MetLife, and United Healthcare and many more

  • High growth API payroll partners including Paycor & Paylocity

Executive Interactions

Wes Steele (CEO, pictured left) has been a founder of multiple SaaS companies. Wes is a salesperson at heart and leads the company’s Sales & Marketing department in addition to the company executive team. Major deals Wes has sold in his career includes deals with a Fortune 500 company, multiple publicly traded corporations, a Big Ten University, and several of the state’s largest school corporations and governments. Wes has spoken at sales conferences, been a guest for business podcasts, and has grown Steele revenue by approximately 1,500% over the past sixteen years.

Andrew Graman (COO, pictured right) became a C-level executive by his 30th birthday. He was near top of his class at both Indiana State University (Bachelors of Science, Insurance & Risk Management) and Indiana University, Kelley School of Business (Masters of Business Administration, Management). Andrew enjoys being a part of a growth-minded company, and he’s focused on quality and innovation. Andrew has a passion for developing a dynamic culture through dedication to strong core values.

Both Andrew and Wes are avid sports fans. Although they both love the Hoosiers and Colts, they still get along just fine with Purdue fans and Patriots fans. Except on game day, of course.

Steele Behavior #10 / 35: Make it Fun

Make it fun is a core Steele behavior that roots from the core value of genuine.  This is more than words, and is something we live!  A few examples of team activities over the years include:

  • Traveling together to beaches and mountains,
  • Happy hours at the CEO’s and Chairman’s homes,
  • Kayaking on a quarry and canoeing Sugar Creek,
  • Night at the Ballpark,
  • Outing at Top Golf,
  • Company pickleball tournament,

And much more.

Recent Success

On August 17, 2021, Inc. magazine revealed that Steele Benefit Services is No. 3387 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

Steele Benefit Services is the leading benefits engagement, enrollment, and administration company headquartered in Indianapolis, Indiana. Steele been in the business for decades, and we work to help companies with employees throughout United States. We connect employees with the benefits they need to live prosperous lives. When employees understand the benefits offered by their company, employee loyalty and productivity go through the roof! Check out our homepage here, and see what else we do across Facebook, LinkedIn and YouTube.

Exact Statistics

Our Three-Year Annual Growth Rate: 104%

2021 Overall Rank: 3387 / 5000

2021 Insurance Category Rank: 48 / 78

2021 Indiana Rank: 40 / 53

2021 Indianapolis Region Rank: 25 / 37

Interested to read more on Steele? Visit our blog to see the latest in benefits and the company:

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