Our communities are becoming more diverse every day. How do you communicate benefits when your employees don’t speak English? Steele can help.
Bilingual Onboarding. Do you have Spanish speaking new hires? Steele provides enrollment support year-round for your new hires, including those who don’t speak English. We’ll set up scheduled outbound calls to your new workers, ensuring they understand how to use their medical plan and other benefits.
Bilingual Open Enrollment Services. Benefit enrollment isn’t just limited to new hires, it’s important for open enrollment as well. Be sure your Spanish speaking employees understand deductible and carrier changes, as well as newly available benefit options. Steele often increases the volume of agents available during open enrollment time so we can support a higher volume of both English and Spanish calls.
On-site Services. Steele benefit enrollment services are available not only via call center, but on-site as well. We can send Spanish speaking Benefit Specialists to discuss benefits with your employees during Open Enrollment. Would you rather work with your own interpreters? We can send representatives licensed in Benefit Enrollment to your sites to collaborate with your representatives.
Languages Other Than Spanish. Steele collaborates with a language service that supports over 100 languages, and has translators experienced in insurance. Our call center enrollers have utilized this to support Burmese, Arabic, French, and Chin; among other languages.
It’s expensive to hire and train new staff, so communicating benefits is important. It has clear ties to retention. Therefore, being able to communicate and enroll your non-English speaking employees can be critical to your business.